Convoy Car Shipping strives to deliver 5 Star auto transport service to every customer
717-Car-Ship

717-227-7447

Privacy Policy

Welcome to Convoy Car Shipping!

Convoy Car Shipping is owned and operated by Convoy Car Shipping LLC.

Convoy Car Shipping values your privacy and the protection of your personal data. This privacy policy describes what information we collect from you, how we collect it, how we use it, how we obtain your consent, how long we keep it in our databases and, if necessary, with whom we share it.

By using the website and services, you are accepting the practices described in this privacy policy. Use of the website and services is also subject to our terms and conditions. In this privacy policy, the words “website” refers to the Convoy Car Shipping website, “we”, “us”, “our” and “Convoy Car Shipping” refers to Convoy Car Shipping and “you” and “user” refers to you, the Convoy Car Shipping user.

This privacy policy may change from time to time. Your continued use of the website and services after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates. This privacy policy has been developed and is maintained in accordance with all applicable state and federal laws and regulations.

 

  1. GENERAL INFORMATION

The personal data of the users that are collected and processed through the website:

Will be under responsibility and in charge of:

 

  1. TYPES OF INFORMATION GATHERED

The information we collect from our users helps us to personalize and continually improve your website experience and provide our services. Here are the types of information we gather:

Information You Give Us. You provide information when you visit and browse our website, request a quote, contract and use our services and/or communicate with us through our contact information or chat channels. As a result of those actions, you might supply us with the following information:

  • First and last name
  • Email address
  • Phone number
  • Address
  • Zip code
  • Car make/model
  • Ship to and from location
  • Any additional information relating to you that you provide to us directly or indirectly through our website and services.

Convoy Car Shipping will not collect any personally identifiable information about you, unless you provide it.

Information Collected Automatically: We automatically process a range of data relating to your interaction on our Website. This data collection helps us perform internal analysis on characteristics such as the demographics, interests and behaviors of our visitors, which allows us to improve our services and tailor them to your needs. The types of information collected may include details of the device you use (such as your browser and language), the source and destination URL, the browser used, visit times, geo-location information, your IP address, the history of pages you have visited, as well as how you have used the Site, including unique identifiers linked to cookies or other technologies that can specifically recognize your device or browser. This collected information may be merged with data obtained from third parties, such as our service partners, in order to further customize the services we provide to you and to enrich your experience when using our website.

Payment Information: In the event that you choose to create a credit account or sign up for any of our services, we collect information regarding your payment methods. This includes, but is not limited to, details such as your billing address, credit card numbers and the date on which your credit card expires.

Social Media: On our website you will find links and functions linked to different social networks, in which you can share your information. It is advisable to consult the privacy policy and data protection of each social network used on our website.

Contact information: We may access some personal information about the user, such as name and email address, when the user or any third party communicates with us through our contact information. Personal information provided through our contact information is not stored on any Convoy Car Shipping server and will be stored on the respective server of our email service.

 

  1. HOW LONG WE KEEP YOUR DATA

Personal data provided by users through the website and services will be retained for as long as necessary to provide our services or until the user or client requests deletion of the data. Convoy Car Shipping may be allowed to retain personal data for a longer period whenever the user has given consent to such processing, as long as such consent is not withdrawn. Furthermore, Convoy Car Shipping may be obliged to retain personal data for a longer period whenever required to do so for the performance of a legal obligation or upon order of an authority. Once the retention period expires, personal data shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after expiration of the retention period.

 

  1. HOW WE USE YOUR INFORMATION.

In general, we use the information we collect primarily to provide, maintain, protect and improve our current website and services. We use personal information collected through our website as described below:

  • Provide the quotes requested by our users.
  • Provide our services (Auto Transport Broker).
  • Process payments for our services.
  • Understand and enhance your experience using our website and services.
  • Respond to your comments or questions through our contact information.
  • Send you related information, including confirmations, invoices, technical notices, updates, security alerts and support and administrative messages.
  • Send you communications relating to Convoy Car Shipping and our services.
  • Marketing purposes of Convoy Car Shipping.
  • Link or combine your information with other information we get from third parties to help understand your needs and provide you with better service.
  • Protect, investigate and deter against fraudulent, unauthorized or illegal activity.
  • Process requests from our customers and users with respect to their personal data.

 

  1. HOW WE OBTAIN YOUR CONSENT

By visiting and browsing our website, requesting a quote, contracting and using our services, contacting us through our contact details or information channels such as our contact chat and providing us with personal information so that we can contact you, you consent to our collection, storage and use of your information on the terms contained in this privacy policy. You may withdraw your consent by sending us your request via the contact information or the contact page.

 

  1. HOW WE SHARE YOUR INFORMATION

The personal information of our customers and users is an important and fundamental part of our business. Under no circumstances will we sell or share information with third parties that has not been previously authorized by the user, customer or owner of the personal data. We share user and customer information only and exclusively as described below.

Third-Party Service Providers. We use third-party services to perform certain functions on our website. For example: creating and hosting the website, processing payments, sending emails, analyzing data, providing marketing services and providing search results.

These third-party services and tools may have access to personal information needed to perform their functions, but may not use that information for other purposes. Information shared with these third-party services will be treated and stored in accordance with their respective privacy policies and our privacy policy. Please refer to the privacy policy of these third-party services.

Marketing: By using the website and engaging our services you consent to the use of your personal information, including name and email address for the sole purpose of sending you marketing communications about our services. Convoy Car Shipping respects your privacy and does not share this information with unaffiliated third parties. If you wish to stop receiving marketing communications, you may unsubscribe at any time by using the “unsubscribe” option available in the same marketing emails or by submitting your request through our contact information.

Business Transfers. In the event that Convoy Car Shipping creates, merges with, or is acquired by another entity or company, your information will likely be transferred. Convoy Car Shipping will send you an email or post a prominent notice on our platform before your information becomes subject to another privacy policy and the transfer and handling of your private information will comply with all applicable requirements.

Protection of Convoy Car Shipping and others. We release personal information when we believe release is appropriate to comply with the law, enforce or apply our Terms and conditions and other agreements, or protect the rights, property, or safety of Convoy Car Shipping, our users or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

With Your Consent. Other than as set out above, you will receive notice when personally identifiable information about you might go to third parties, and you will have an opportunity to choose not to share the information.

Anonymous Information. Convoy Car Shipping uses the anonymous browsing information collected automatically by our servers primarily to help us administer and improve the Website. We may also use aggregated anonymous information to provide information about the Website to potential business partners and other unaffiliated entities. This information is not personally identifiable.

 

  1. PROTECTING YOUR INFORMATION

We grant access to your personal information only to those outside persons or services that have a legitimate need to know it and in accordance with our privacy policy. We adhere to industry-recognized security standards to protect your personal information, both during transmission and in storage. However, it is important to note that no method of transmission over the Internet or electronic storage is foolproof and 100% secure. Therefore, while we at Convoy Car Shipping strive to implement commercially viable data protection methods, we cannot ensure absolute security of your personal information. We undertake not to sell, distribute or transfer your personal data to unauthorized third parties, unless we have your explicit consent or are required by law to do so.

 

  1. EU RESIDENTS

You have a number of rights attached to your Personal Data, which are subject to and defined by local data protection laws. If you reside in the European Economic Area (EEA), these laws give you specific rights which may include:

  • Access and portability: to access and know what information is stored in our servers, you can send us your request through our contact information.
  • Rectify, Restrict, Limit and/or Delete: You can also rectify, restrict, limit or delete much of your information.
  • Right to be informed: Users of our website will be informed, upon request, about what data we collect, how it is used, how long it is retained and whether it is shared with third parties.
  • Object: When we process your information based on our legitimate interests as explained above, or in the public interest, you may object to this processing in certain circumstances. In such cases, we will stop processing your information unless we have compelling legitimate reasons to continue processing it or where it is necessary for legal reasons.
  • Revoke consent: Where you have previously given your consent, such as to allow us to process and store your personal information, you have the right to revoke your consent to the processing and storage of your information at any time. For example, you may withdraw your consent by updating your settings. In certain cases, we may continue to process your information after you have withdrawn your consent if we have a legal basis for doing so or if your withdrawal of consent was limited to certain processing activities.
  • Complaint: If you wish to lodge a complaint about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local supervisory authority. Users may exercise all of these rights by contacting us at the following e-mail address: info@convoycarshipping.com.
  • Rights related to automated decision-making, including profiling: website users may request that we provide a copy of the automated processing activities we conduct if they believe that data is being unlawfully processed.

We process Personal Data to fulfill our legitimate interests as more specifically described in Section 4 entitled “How We Use Your Information” above. For more information about with whom we share your Personal Data, please see section 6 entitled “How we share your information” above.

Users or owners of Personal Data provided through the website and our services may exercise these rights over their Personal Data at any time and without limitation by sending their request to the following e-mail address: info@convoycarshipping.com. The request to exercise your rights will be attended and answered within a maximum period of 10 working days. You also have the right to file a complaint with a supervisory authority.

 

  1. CALIFORNIA RESIDENTS

Under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (“CPRA”), if you are a California resident, Convoy Car Shipping grants you the following rights:

  • Access to information about, and the ability to access, Personal Data that Convoy Car Shipping has collected, disclosed or, where applicable, sold.
  • Deletion of your Personal Data.
  • Correction of inaccurate Personal Data.
  • Object to the sale or disclosure of your Personal Information.
  • Restrict the use and disclosure of their sensitive Personal Data.
  • Not to suffer discrimination for exercising the aforementioned rights.

To exercise these rights, it is necessary to send a verifiable request to the following contact address: info@convoycarshipping.com, including the required information. You may submit requests as many times as you wish, but Convoy Car Shipping is not obligated to respond to more than two requests for access to Personal Data in a 12-month period.

Submitting a verifiable request requires you to provide certain information to verify your identity. This information will vary depending on the request, the type and sensitivity of the Personal Data, the value of the Personal Data, and the risk of harm from unauthorized access or deletion, among other factors. You may be asked to provide a written statement confirming your identity.

You have the option to designate an authorized agent to make the request on your behalf by providing a signed, written permission.

Convoy Car Shipping does not sell Personal Data to third parties for financial gain. However, the collection of data by our digital advertising or website analytics service providers may be considered a “sale” or “sharing” under the CPRA. To opt out of the sale of your Personal Data by Convoy Car Shipping, you may visit Convoy Car Shipping’s website and select “Do not sell or share my personal data”.

Convoy Car Shipping is not aware of selling or sharing Personal Data of children under the age of 16 and does not collect sensitive Personal Data.

 

  1. NEVADA RESIDENTS

As required by Nevada law, we do not market Personal Information provided by our users and clients. However, as a resident of Nevada, you have the option to request that we prevent the sale of Personal Information collected through our website and services by sending your request to the following e-mail address: info@convoycarshipping.com.

 

  1. DATA BREACH NOTIFICATIONS

In the event of a security breach that compromises the confidentiality of our users’ personal data, Convoy Car Shipping undertakes to notify those affected in a timely manner. This notification will be made through the means of contact that have been provided by the user on our platform. We will take all reasonable measures to protect the information and remedy any situation that jeopardizes the security of your data.

 

  1. INTERNATIONAL DATA TRANSFER

We are committed to ensuring that your Personal Data is handled with the highest standards of security and protection. Although your Personal Data may be processed and stored in the United States or in other countries where we have operations, we ensure that adequate protection measures are in place. This includes compliance with standard contractual clauses approved by the European Commission (art. 46 of the GDPR) for data transfers outside the European Economic Area (EEA), where data protection levels may differ from those in the EEA. In addition, we will only transfer your data internationally with your explicit and prior consent.

 

  1. CHILDREN’S ONLINE PRIVACY PROTECTION

We comply with national and international regulations on the protection of personal data of minors. The services and the website are intended for persons over 16 years of age. We do not collect information from children under the age of 16. If we learn that a child under the age of 16 has provided us with personal information, we will take immediate steps to delete that information.

 

  1. LINKS TO THIRD PARTY WEBSITES

Except as otherwise expressly included in this privacy policy, this document addresses only the use and disclosure of information Convoy Car Shipping collects from you. If you disclose your information to others, whether other users or suppliers on Convoy Car Shipping, different rules may apply to their use or disclosure of the information you disclose to them. Convoy Car Shipping does not control the privacy policies of third parties, and you are subject to the privacy policies of those third parties where applicable. Convoy Car Shipping is not responsible for the privacy or security practices of other websites on the Internet, even those linked to or from the Convoy Car Shipping website. ease review the privacy policies of third-party websites or services that you access through the Convoy Car Shipping website.

 

  1. GOVERNING LAW

This privacy policy shall be subject to the laws of the United States and, in particular, the laws of the State of (Insert State), without regard to its conflict of laws provision.

 

  1. NOTIFICATION OF CHANGES

To keep users informed about updates to our Privacy Policy, we will post any changes to this policy. Therefore, we recommend that you periodically review the Privacy Policy, as it is subject to change.

 

  1. CONTACT INFORMATION

If you have questions or concerns about this privacy policy and the treatment and security of your data or to request changes to your personal data, please contact us through our contact forms or by using the contact information below:

Convoy Car Shipping LLC

901 H St Ste 120, Sacramento, CA 95814

info@convoycarshipping.com

717-227-7447

Convoy Car Shipping is dedicated to making nationwide auto transport from Point A to Point B as fast, easy, safe, and affordable as possible with transparency.

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